Frequently Asked Questions

How do I join the Frankie Family Rewards Program?

You can join in store with one of our friendly team members or online by subscribing and creating an account.

How do I use my Frankie Family Rewards?

Earn points for every dollar spent in store + online by using using your account at the time of purchase (accounts are linked by your email).

Can I use my e-Gift Voucher in store?

Absolutely! Just show your e-Voucher code at checkout.

Can I use my physical Gift Voucher online?

Yes, however these need to be processed manually. E-mail your unique barcode details to and we’ll sort you out with your online purchase.

Can I pick up my Click + Collect from another store?

Sorry, all inventory + stock is from our Geelong store + warehouse, so we can only offer Click + Collect from our Geelong store.

Can you gift wrap my purchase?

We sure can - we LOVE gift wrapping! Just check the box "This will be a gift" in your cart and select gift wrapping. You can add a note or a gift tag and any requests like 'wrap this with the rattle', 'wrap separately' or 'this is for me, no need to wrap'.

Do you off Afterpay?

Yes we do, but only for our online store.


Need help with something else? Contact us below