As you all know, there is a global pandemic happening and Frankie has adjusted it's trading accordingly (THIS IS TEMPORARY!!!).
All stores are now open 7 days. We are taking precautions as advised by the Victorian Government. We are limiting the number of people allowed in the store at any one time (you may notice our stores have a table at the front door to help with this) + customers are required to use hand sanitizer before entering (this is not only for your health + safety but ours), we are adhering to strict social distancing rules. We ask you to be patient at this time + follow the rules.
I know lots of you have generous friends + family that have given you Gift Vouchers. Before you start to panic.....
- YES, you can absolutely use these for online purchases! We just need to process your order manually. Just email firstname.lastname@example.org or give the Geelong store a call on 5222 4682 and we can sort you out.
- If your Gift Voucher expired while our store fronts were closed, don't worry! We've extended their expiry date until 31st December 2020. (This applies only to gift vouchers that expire from when we closed - 24/3/2020 until 31/5/2020 only).
FREE SHIPPING + LOCAL DELIVERY
We know lots of you are doing it tough right now, free local (POSTCODES 3215-3221; 3228 ONLY) "knock & drop" to orders over $50. Local drop off's happen Monday - Friday only (not necessarily the same day) + usually in the afternoon. We endeavour to process orders as quickly as possible, but we are only a small team + we make no guarantee of same day or next day delivery.
Free shipping for orders over $80* excluding oversized items or Click + Collect only items.
PLEASE NOTE - We ship all items as quickly as possible + you receive your tracking information when your item has been shipped.
CLICK + COLLECT
Click & Collect is still available from the Geelong store only. You will receive a text message when your order is ready for collection. Only select this option if you are picking it up yourself.
We want to thank you for your continued support + patience during this difficult time - your kindness has been so heartwarming. Keep sharing your pics on social media (We love seeing them!) We know it's not a perfect system, but we really are here to help as best we can.
If you have any questions - give us a call Monday to Friday on (03) 5222 4682 or shoot us an email at email@example.com.
Thank you + keep safe!
The Frankie Team xx