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LAYBY POLICY

Frankie Say Relax Layby Terms & Conditions

- The layby period is for a maximum of six weeks, unless otherwise agreed.
- A deposit must be a minimum of 20% of the total purchase value.
- The minimum layby sale is $100.

- The cancellation charge on a layby is 20% of the total purchase price.
- There are no returns or exchanges on layby items with the exception of faulty goods or in accordance with your legislated rights.
- If the customer cancels the layby, they have the right to a refund of the payments made, less the cancellation charge.
- Customers will be contacted for all laybys that are not completed by the due date. After the due date the layby will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.
- Any items placed on layby cannot be altered (removed, added to or transferred).
- No items can be taken by the customer until the entire layby has been paid in full.
- We do not layby sale items