Frequently Asked Questions

You can join in-store with one of our friendly team members or online by subscribing.

You can use your rewards in-store or online. They are linked to your account - so make sure you have only one email on record so all your rewards go to the one place.

Absolutely! Just show your e-voucher code when finalising your purchase.

Yes, however these need to be processed manually. E-mail your unique barcode details to online@frankiesayrelax.com.au and we’ll sort you out with your online purchase.

Yes we do, but only for our online store.

Sorry, we can only offer Click + Collect from our Geelong store.

We sure can, we LOVE gift wrapping! Just check the box "This will be a gift" in your cart and select gift wrapping. You can add a note or a gift tag and any requests like 'wrap this with the rattle', 'wrap separately' or 'this is for me, no need to wrap'.

Have We missed something? Just ask