We do not offer refunds for “change of mind”. We will happily exchange or offer a store credit for an item returned in it's original condition, within 7 days of purchase (excludes sale items).
On the off chance you receive an item that is faulty, please contact us at firstname.lastname@example.org to arrange a replacement item or refund for, and return your item with 14 days of receiving it.
Frankie Say Relax
139 - 141 Shannon Avenue,
Manifold Heights VIC 3218
- Any returned items must be in perfect original condition, with all tags and with no damage to the item or packaging.
- Exchange items will be processed as a return and new items will incur shipping costs.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit.
- Shipping charges will be waived, only if the returned item is faulty.
- There is no refund or exchange on sale or discounted stock.