We do not offer refunds for change of mind. We will happily exchange or offer a store credit for an item returned in it's original condition (all packaging, tags, boxes still in tact) within 30 days of purchase (excludes sale items, earrings, nail polish, lipstick & plants). 
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned, unless they are faulty.  Earrings cannot be returned for health & hygiene reasons. Perishable items, such as plants cannot be returned.

Additional non-returnable items:
Gift cards
Nail Polish
Sale Items

To return an online purchase for an exchange of the item for an alternative size, colour, style or product, send us an email at hello@frankiesayrelax.com.au to arrange the return.
Once your return has been approved via email you should mail your product to:

Frankie Say Relax
Attention: Returns
141 Shannon Avenue,
Manifold Heights VIC 3218, Australia

Exchanges will be processed as a return and new items will incur shipping costs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, but will be waived, only if the returned item is deemed faulty. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

On the off chance you receive an item that is faulty, please contact us at hello@frankiesayrelax.com.au with proof of purchase details to arrange for an assessment by the supplier. Upon assessment, we will arrange a replacement item, refund or credit note as deemed by the supplier. 

Please do not send your purchase back to the manufacturer.

Once you have requested a Return via email, please send the item to:

Frankie Say Relax
Attention: Returns
141 Shannon Avenue,
Manifold Heights VIC   3218

We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.